CLAIMS RESPONSE AND SERVICE

9/27/2018 (Permalink)

As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers. At SERVPRO of Downtown Long Beach / Signal Hill, we understand your situation and are uniquely qualified to help. Our results create a noticeable difference and make your job easier.

Our job is to reassure the customer, perform quality service, and to report to you quickly. We know your job is to interpret the policy and adjust the claim, and not to deal with problems from vendors. Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. Damage mitigation, loss assessment, and an electronic file are available to you within hours. Our documented, measured performance increases value to you and your shareholders, managers, and customers.

If you call SERVPRO of Downtown Long Beach / Signal Hill, we will use only qualified vendors to service your customer. That commitment resulted in an implementation of best practices and job process programs, crew and vehicle standards, and insurance requirements. Our file documentation requirements and quality assurance program will also guarantee service at the highest standard.

Some of the services we provide involving claims include the following:

• Emergency Response to Claims: Restoring property is our first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.
• Pretesting Reduces Claims Expense: Restoring property is less expensive than replacing property. Claims professionals know the rule is, "Restore whenever possible, replace only when necessary." At SERVPRO of Downtown Long Beach / Signal Hill, we make sure pretesting is completed on every loss to determine restorability.
• Claims Inventory Service: We can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.
• Electronic Claims Information: Our Claims Information Center provides fast, accurate information you need to make sound decisions, including a complete electronic job file, online access to all files, informative reports to improve results, and performance comparison to the industry standard.

Hard-earned results have made SERVPRO of Downtown Long Beach / Signal Hill leaders in the fire and water cleanup and restoration industry. Our system is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.